Guest Service Agent – Front Office

About the role

Join the Front Office team at Crystalbrook Flynn and be the first point of contact for guests in a vibrant, modern hotel located in the heart of Cairns CBD. As a Guest Service Agent you will create welcoming first impressions, manage arrivals and departures, and ensure each stay feels seamless and memorable.

Key responsibilities

• Perform check‑ins and check‑outs efficiently using the property management system.
• Respond promptly to guest requests, inquiries, and special needs.
• Provide local knowledge and recommendations to enhance the guest experience.
• Maintain accurate guest records and handle cash or credit transactions securely.
• Collaborate with housekeeping, food & beverage, and other departments to resolve issues.

Required profile

• Warm, professional demeanor with strong attention to detail.
• Ability to work a rotating 7‑day roster, including evenings and overnight shifts.
• Willingness to learn about Cairns and its surroundings.
• Commitment to delivering outstanding guest experiences.

Required skills

• Strong computer skills.
• Experience with Opera PMS (preferred).

What we offer

• Competitive benefits package including 50% discount on food & beverage across all Crystalbrook venues.
• Supportive, diverse work environment focused on growth and wellbeing.
• Opportunities for career development within a sustainably minded hospitality group.