Guest Experience Expert – Deliver Exceptional Service

About the role

Join the Sheraton team in Sydney as a Guest Experience Expert, where you will help create memorable stays for our guests by delivering personalized service and supporting daily operations.

Key responsibilities

• Assist the Guest Services team with general operational tasks.
• Provide expert knowledge of the hotel and local community to exceed guest expectations.
• Assign rooms according to guest preferences whenever possible.
• Handle enquiries, create tailored experiences, and address guest requests.
• Verify and adjust guest billing, ensuring accuracy and attention to detail.
• Build strong relationships with new and returning guests to encourage future bookings.

Required profile

• Experience with OPERA property management system or a similar PMS.
• Relevant experience in a hospitality or guest services role.
• Legal right to work in Australia.
• Self‑motivated, energetic and able to thrive in a fast‑paced environment.

Required skills

• OPERA property management system

What we offer

• Exclusive staff discounts on food, beverage and hotel rooms across Marriott International.
• Flexible working hours and locations through the Life with the Works program.
• Paid sabbatical leave, birthday month leave and employee assistance programs.
• Opportunities for training, development and career progression within a global hotel network.