Graduate Consultant - Customer Experience (ANZ Retail)

About the role

Manhattan is hiring a Graduate Consultant (Associate Functional Consultant) in its Customer Experience Organization (CXO), joining the Active Order (MAO) team. You will support retail and distribution customers across ANZ, with a focus on retail, on implementations of unified commerce order management and store fulfilment solutions. You will work alongside experienced consultants, building consulting and product knowledge while working directly with customers.

Key responsibilities

• Work with customers through solution design, testing, integration and go-live, and support them post go-live with issue resolution, enhancements and upgrades.
• Act as liaison between clients and the software product development team, supporting product design, testing, integration, go-live and post-production issue resolution.
• Understand clients' business requirements and configure Manhattan Associates software to meet them.
• Support customers with issues and enhancement requests, and develop and run test cases for software modifications.
• Manage client relationships by providing business and systems expertise.
• Work in small project teams with other consultants and supply chain software professionals, collaborating with global and cross-functional teams, third-party partners and client project teams.

Required profile

• Graduate-level candidate interested in complex problems and supply chain commerce technology.
• Willingness to travel up to 50% of the time.