Global Services Specialist – Applications (OA)

About the role

The Global Services Specialist – Applications (OA) will support Wenco customers and partners worldwide, ensuring successful implementation and usage of the Open Autonomy product and related mining solutions. The role operates on a rotating 12‑hour shift roster and involves both remote and on‑site activities.

Key responsibilities

• Provide phone, email and remote support for existing customers and partners, and assist with issue tracking and resolution.
• Analyse data, reproduce bugs, and contribute to product documentation and enhancements.
• Deliver pre‑ and post‑implementation planning, configuration, validation and training for end‑users and partners.
• Collaborate with development, regional support, product management and sales teams to ensure solutions deliver value.
• Participate in quality risk assessments, change management and internal/external training sessions.

Required profile

• 10+ years of experience in engineering, computer science, mining or technology sectors, preferably with top‑tier mining customers.
• Proven experience implementing and supporting mining FMS, autonomous haulage and high‑precision asset health solutions.
• Strong analytical and problem‑solving abilities, with the capacity to map analysis to business priorities.
• Excellent communication skills in English, both written and verbal.
• Willingness to travel internationally and work flexible 12‑hour shift patterns.

Required skills

• Open Autonomy (OA) product knowledge.
• Mining fleet management systems (FMS) and autonomous haulage solutions.
• Hardware and software troubleshooting.
• IT systems, database concepts and software programming basics.
• Microsoft Office suite – Excel reporting, PowerPoint presentations, Word documentation.