Front Office Receptionist – Tannum Sands

About the role

We are looking for a Front Office Receptionist to be the welcoming face of our park in Tannum Sands. The role involves delivering a high standard of customer service, managing guest arrivals and departures, and supporting day‑to‑day office operations.

Key responsibilities

• Provide a high standard of customer service to all guests.
• Process guest check‑ins and check‑outs efficiently.
• Use the park booking system to make reservations and manage guest accounts.
• Coordinate with the Housekeeping team to track accommodation readiness.
• Supply guests with information about the property and local attractions.
• Complete day‑to‑day office administration tasks.
• Maintain excellent relationships with park teams, residents, and guests.

Required profile

• Previous front office experience within the hospitality industry.
• Passionate about delivering an exceptional guest experience.
• Proficient computer skills and knowledge of an RMS or comparable reservation system.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organisational skills and attention to detail.
• Enthusiastic, positive attitude and flexibility to work weekends, public holidays, and evenings.
• Current driver’s licence.

Required skills

• Reservation Management System (RMS)

What we offer

• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with G’day Rewards partners.
• Service recognition awards.
• Access to an Employee Assistance Program.
• Internal promotion and career development opportunities.