Front Office Receptionist – Melbourne

About the role

Join G’day Group as the welcoming face of one of Australia’s largest park networks. As a Front Office Receptionist you will deliver high‑quality guest service, manage bookings and support the smooth operation of the park’s front desk.

Key responsibilities

• Provide friendly, professional customer service to guests and residents.
• Process guest check‑ins, check‑outs and cash transactions accurately.
• Use the park’s reservation system to create bookings, modify reservations and maintain guest accounts.
• Coordinate with Housekeeping to confirm accommodation readiness.
• Supply guests with information about the property, local attractions and amenities.
• Handle day‑to‑day office administration and maintain records.
• Build and maintain positive relationships with park teams, residents and visitors.

Required profile

• Previous front‑office experience in the hospitality or tourism sector.
• Passion for delivering exceptional guest experiences.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Flexibility to work weekends, public holidays and evenings as needed.
• Valid driver’s licence.

Required skills

• Proficiency with RMS or a comparable reservation booking system.

What we offer

• Discounted accommodation at over 300 G’day Group holiday parks nationwide.
• Discounts with G’day Rewards partners.
• Service recognition awards and career progression opportunities.
• Access to an Employee Assistance Program and internal promotion pathways.