Front Office Receptionist – Karratha

About the role

We are looking for a friendly Front Office Receptionist to be the first point of contact at our Karratha holiday park. In this role you will deliver a high‑standard guest experience, supporting both visitors and park staff throughout their stay.

Key responsibilities

• Greet guests, process check‑ins and check‑outs, and handle cash transactions accurately.
• Use the park’s reservation system to create bookings, modify reservations and manage guest accounts.
• Provide information about the property, local attractions and park facilities.
• Coordinate with Housekeeping to ensure rooms are ready for arrival.
• Perform daily office administration tasks and maintain records.
• Build and maintain positive relationships with guests, residents and internal teams.

Required profile

• Previous front‑office experience in the hospitality or tourism sector.
• Strong communication and interpersonal abilities.
• Positive, enthusiastic attitude with a focus on service excellence.
• Flexibility to work weekends, public holidays and evenings as required.
• Valid driver’s licence.

Required skills

• Proficiency with a Reservation Management System (RMS) or comparable booking software.
• Accurate cash handling and basic computer literacy.

What we offer

• Discounted accommodation at over 300 G’day Group holiday parks nationwide.
• Discounts with G’day Rewards partners.
• Service recognition awards and access to an Employee Assistance Program.
• Opportunities for internal promotion and career development.