Front Office Manager – Hospitality Leadership

About the role

The Front Office Manager will own the day‑to‑day operations of the front desk at Tasmania’s largest hotel. Reporting to the Operations Manager, you will lead a high‑volume team, ensure smooth guest arrivals and departures, and uphold the brand’s Heartist® culture.

Key responsibilities

• Lead, coach and develop the Front Office team, fostering a positive, accountable culture.
• Maintain a visible presence on the floor, providing hands‑on leadership during peak periods.
• Oversee all front desk activities, including VIP arrivals, group check‑ins, and special guest requests.
• Manage rosters, productivity and labour costs in line with budget expectations.
• Collaborate with Reservations, Housekeeping and other departments to optimise room allocation.
• Review guest feedback and implement service improvements.
• Handle departmental reporting, forecasting, audits and financial procedures.
• Ensure compliance with brand standards, health and safety, and emergency procedures.

Required profile

• Minimum five years of front office experience in a hotel setting.
• At least two years in a supervisory or management role.
• Proven ability to lead and develop a diverse team in a fast‑paced environment.
• Strong knowledge of front office procedures and hotel operations.

Required skills

• Opera PMS

What we offer

• Opportunity to shape the guest experience for thousands of visitors each year.
• Support from an experienced hotel leadership team and the global Accor network.
• Autonomy to bring your own leadership style and ideas.