Front Office Host - Casual

About the role

COMO The Treasury, a 48-room contemporary luxury hotel in Perth's historic State Buildings, is looking for friendly and professional Front Office Hosts. The role supports guests with check-ins and check-outs using the Property Management System (PMS), builds strong relationships and delivers personalised service. It is a casual position with primary availability during the summer season.

Key responsibilities

• Greet and assist guests during check-in and check-out using the hotel's PMS
• Maintain a clean, organised and inviting arrival lounge and back-of-house areas
• Address guest requests, complaints and inquiries sincerely, professionally and discreetly
• Identify guest preferences and update their profiles to improve future stays
• Provide attentive service to repeat, long-term and special occasion guests
• Work with colleagues to ensure a seamless guest experience
• Report issues or unusual occurrences to the Duty Manager or Front Office Manager
• Take part in training and team meetings and follow hotel policies and procedures

Required profile

• Excellent communication skills
• A passion for hospitality
• Ability to provide exceptional service in a fast-paced environment

What we offer

• Meals provided while on duty
• Employee Assistance Program and wellness programs
• Discounts across all venues in the buildings
• A collaborative, supportive culture and the chance to work in an award-winning venue