Front Office All Rounder - Full Time

About the role

Mövenpick Hotel Hobart, a 221-room premium hotel in the heart of Hobart, is looking for a Front Office All Rounder to work across all areas of the Front Office. You will help guests with every step of their arrival and departure experience, including check-in, check-out, valet parking, luggage assistance and guest requests, while creating memorable moments.

Key responsibilities

• Provide efficient, friendly and professional service to all guests and strive for total customer satisfaction
• Log all guest requests so they are met within the agreed timeframes and follow up with the relevant team members
• Assist and direct guests with local attractions and directions
• Securely store and deliver guest luggage
• Assist with and cover valet parking as required

Required profile

• An energetic, team-focused and can-do attitude
• Enthusiasm for connecting with guests and hearing their stories
• Ability to work across a 24/7 roster, including evenings, mornings and weekends
• Full Tasmanian manual driver's licence (essential)

Required skills

• Exceptional written and verbal communication skills
• High level of computer literacy
• Excellent attention to detail

What we offer

• Heartist membership with discounts on accommodation and food and beverage worldwide
• Friends and family discounts on accommodation, services and events
• Accor Live Limitless loyalty program with status and reward points
• Free, industry-focused training through the Learn Your Way platform
• A supportive team in a dynamic hotel environment
• Recognition of service anniversaries and tenure milestones