Fraud Scam Prevention Analyst

About the role

This role joins the Customer Protection Strategy & Performance team to protect customers against fraud and minimise ANZ’s fraud losses. The analyst will use analytical techniques on internal and external data to spot compromises, fraud trends and devise prevention and detection strategies. The position also involves liaising with internal teams, other banks, external vendors and government bodies, plus timely reporting of fraud losses and insights to stakeholders.

Key responsibilities

• Utilise data and indicators to identify fraud trends and adjust fraud rules and strategies.
• Collaborate with Fraud & Scams Operations to share emerging fraud observations.
• Maintain low false‑positive rates while detecting fraud, minimising unnecessary account restrictions.
• Produce accurate fraud loss metrics, performance reports and insight packs for business stakeholders.
• Conduct process and gap analysis, drive improvements and maximise system capabilities.
• Monitor rule performance, identify optimisation opportunities and emerging trends.
• Network with other financial institutions and industry bodies to stay aligned with best practices.

Required profile

• Understanding of retail and commercial bank products, payment channels and associated fraud risks.
• Experience working in fraud or digital security, or close coordination with fraud teams.
• Ability to manage multiple priorities and support rapid decision‑making.
• Experience analysing large data sets and producing reports.
• Strong collaboration skills with internal and external stakeholders.

Required skills

• SAS
• SQL

What we offer

• Flexible working arrangements to help you balance work and life.
• Access to health and wellbeing services and discounts on selected ANZ products.
• Commitment to diversity and inclusion, celebrating varied backgrounds and perspectives.