Flagship Assistant Store Manager

About the role

MECCA is opening a new 2,000 sqm flagship store at Chadstone, combining beauty, wellness and over 200 brands and 50 services. It is looking for a Flagship Assistant Store Manager to work full time, covering late-night and weekend peak trade on a 9-day fortnight rotation, alongside the Flagship Store Manager.

Key responsibilities

• Review customer experience data with the Flagship Store Manager, identify successes and improvements, and coach the team to drive continuous improvement
• Deliver MECCA Magic customer service standards by observing interactions and coaching team members
• Build a high-performing team, developing Trading and Assistant Trading Managers and using MECCA Pulse feedback to improve team member experience
• Improve key performance indicators and drive initiatives that enhance store operations and customer satisfaction
• Work with the Flagship Operations Manager on stock maintenance, visual merchandising, loss prevention, safety and hygiene

Required profile

• Extensive retail management experience leading a retail concept with 60+ team members for at least 2 years
• Experience managing wage costs and budgeting, and strong commercial decision-making skills
• Back of house experience (highly desired)
• Cross-functional or support centre project exposure (highly desired)

Required skills

• Coaching communication style with empathetic leadership
• Stakeholder management internally and externally
• Agile organisational skills in a fast-paced environment

What we offer

• Education opportunities including leadership conferences, training, an online Learning Lab and guest speakers
• Monthly performance bonus program
• Discounts for yourself and your family and a product allowance
• Parental support program with ongoing superannuation during parental leave