Field Service Representative - Water Treatment

About the role

Veolia is looking for a Field Service Representative for its WTS business in Gladstone, Australia. The role delivers sustainable, profitable business for Veolia WTS in Gladstone, with a focus on supporting new sales opportunities and long-term field service activities. It also supports account management.

Key responsibilities

• Provide field service support for existing businesses in Gladstone and support new business opportunities and commissioning at customer sites.
• Monitor plant operational parameters, record test parameters and chemical consumption in the InSight remote monitoring and control system, and track corrosion rates of mild steel, stainless steel and copper.
• Analyse, replace and report on corrosion coupons every 30 and 90 days as required.
• Supply, install and service corrosion coupon bypass racks and Aquarius, RSG II or TrueSense chemical feed control equipment, and manage online data collection.
• Maintain reagents, sampling containers and coupons, record chemical usage and pump settings, and carry out preventative maintenance of dosing pumps and spare parts.
• Help conduct in-plant studies, maintain chemical storage and dosing equipment, and keep labels, dosing lines and the site clean.
• Record customer data, inform the Account Manager of changes, and train customers on chemical testing and result interpretation.
• Take monthly HPC and Legionella samples, review test results and chemical consumption monthly, and update customer files in Veolia Libraries.
• Conduct compliance reviews and audits of lab and field procedures, submit samples to the lab, and maintain the site safety manual and technical procedures.
• Complete EHS and technical training modules, identify value-generation projects and help finalise Proof Not Promises, and build strong relationships with clients and staff.

Required profile

• Bachelor's degree in Engineering or Science, or suitable trades certification.
• Ability to travel locally about 20-25% of the time.
• Willingness to learn water and wastewater treatment and to spend 50% of time in the field or lab.
• Strong external focus, able to communicate with customers and work independently.