Executive Assistant

About the role

We are seeking a high‑calibre Executive Assistant to support the Chief Customer Officer within our Customer business unit. The role requires a proactive, solutions‑focused professional who can stay one step ahead and ensure seamless operation for the executive.

Key responsibilities

• Provide accurate, proactive diary management, screening and prioritising appointments, meetings and events.
• Coordinate end‑to‑end travel arrangements, including flights, hotels, visas, ground transport and detailed itineraries.
• Lead three Customer Team Coordinators and a Site Operations Coordinator, sharing experience and supporting their development.
• Prepare documents for Executive Leadership Team and Board meetings, track action items and maintain confidentiality of sensitive information.
• Create purchase requisitions, process routine payments and reconcile incoming invoices.
• Manage issue escalation and approvals, distinguishing between items to delegate and those requiring executive attention.
• Organise functional forums, off‑sites and team events, handling agendas, packs, invitations, minute‑taking and follow‑up actions.

Required profile

• Highly organised with a strong attention to detail.
• Excellent communication and stakeholder management skills.
• Ability to anticipate needs, act independently and maintain confidentiality.
• Leadership capability to guide and develop a small team of coordinators.

Required skills