Executive, Aged Care Services

About the role

The Executive, Aged Care Services leads Mercy Community's residential aged care and community aged care services as one integrated portfolio. As part of the Executive Team, the role ensures older people receive safe, high-quality, person-centred care and can move smoothly between home-based support and residential care. It is accountable for clinical governance, quality and compliance with aged care legislation and the strengthened Aged Care Quality Standards, and for the growth and financial sustainability of both service streams.

Key responsibilities

• Develop and deliver the Aged Care Services operational plan aligned to Mercy Community's strategy.
• Lead residential and community aged care as an integrated continuum, with clear referral and transition pathways between home-based support and residential care.
• Identify growth opportunities, including new services, service redesign, partnerships and capital development.
• Integrate pastoral care, spiritual care and mission formation with the Director of Mission, Identity & Formation, ensuring decisions reflect Catholic ethics and Catholic Social Teaching.
• Provide operational oversight of residential aged care homes, including occupancy, admissions, care delivery and hotel services.
• Ensure care minutes targets and 24/7 registered nurse requirements are met, and deliver approved Star Ratings.
• Oversee AN-ACC funding classification and reporting, and lead home and community aged care services including Support at Home and the CHSP.
• Grow the client base through referrals, My Aged Care and local community engagement.
• Maintain clinical governance, report to the Board and sub-committees, and oversee incident management including the Serious Incident Response Scheme, open disclosure, complaints and feedback.
• Monitor revenue, occupancy and unspent funds, ensure accurate government claiming and accommodation payments, and build relationships with the Aged Care Quality and Safety Commission and the Department of Health, Disability and Ageing.
• Partner with People & Culture on workforce planning, recruitment, retention and capability, including the PALM scheme, and set and monitor KPIs for direct reports.
• Prepare reports and papers for the CEO, Executive Team and Board, and lead responses to audits, assessment contacts and provider registration requirements.

Required profile

• Tertiary qualification in nursing, health, aged care management, business or a related discipline.
• At least 7 years' senior leadership experience in aged care, including multi-site operations, with experience leading both residential and home/community care services.
• Proven record of accreditation, quality and regulatory compliance outcomes.
• Strong financial management experience, including significant budgets and government funding models.
• Ability to lead clinical governance and manage clinical and operational risk.
• Excellent communication skills and experience preparing reports and briefings for Executive and Board audiences.
• Personal ethics and values that model Mercy Community's mission, values and culture, and knowledge of Catholic Social Teaching.
• Current driver's licence, ability to travel across Queensland including overnight stays, and ability to obtain and maintain aged care worker screening and other required clearances.

Required skills

• Sound working knowledge of the Aged Care Act 2024, the strengthened Aged Care Quality Standards, AN-ACC, Support at Home and CHSP.
• Postgraduate qualification in health management, business (MBA) or similar (desirable).
• Current AHPRA registration as a Registered Nurse (desirable).
• Experience in a Catholic or faith-based not-for-profit (desirable).
• Experience leading service growth, transformation or major change programs (desirable).

Salary is commensurate with experience, plus superannuation and salary packaging availability. Closing date: 3 December 2026 AEST.