Entry-Level Customer Service & Sales Representative

About the role

Join a growing team that supports Telstra customers across Australia. This entry‑level position combines customer service with sales, offering a clear pathway to develop communication and product knowledge while earning uncapped commissions.

Key responsibilities

• Answer inbound calls from Telstra customers and promote a range of products and services.
• Provide tailored advice based on customers’ needs and lifestyles.
• Use effective communication to empathise, resolve issues and de‑escalate grievances.
• Maintain accurate records and follow up on enquiries.

Required profile

• Excellent verbal communication and listening skills.
• Strong computer literacy and ability to multitask.
• Self‑motivated, resilient and solution‑oriented.
• Reliable internet connection and suitable home‑office setup.
• Availability for rotating Monday‑Friday shifts (7:30 am‑6:30 pm) and Saturday shifts (9:00 am‑5:30 pm).

Required skills

• Computer literacy (e.g., Windows, basic office applications).

What we offer

• Base salary $53,290 AUD plus superannuation, with uncapped commissions paid fortnightly (OTE $80k+).
• Rotating schedule with the possibility to work from home two days per week after training.
• Supportive team environment, ongoing training and professional development.
• Yearly retention bonuses, awards, discounts on health insurance and local cafés.