Employment Consultant - Workforce Australia

About the role

MEGT's Employment Services team in Altona is looking for an Employment Consultant to deliver its Workforce Australia contract. You will work with participants facing a range of barriers, help them develop work-readiness and secure long-term employment or training pathways. The role is fast-paced, KPI-driven and varied, balancing structured appointments with the unexpected.

Key responsibilities

• Manage a caseload of participants and build strong, professional relationships
• Conduct assessments and develop tailored Job Plans
• Identify barriers, goals and career preferences using structured tools
• Deliver 1:1 coaching, group workshops and referrals to specialist services
• Source vacancies through cold-calling, reverse marketing and employer engagement
• Support employers through recruitment, onboarding and retention
• Provide post-placement and in-work support to participants and employers
• Monitor attendance and mutual obligations, applying compliance requirements where appropriate
• Maintain accurate, compliant records in ESS Web and meet contractual KPIs

Required profile

• Resilient, organised and able to work confidently with people from all walks of life
• Strong customer service experience (face-to-face ideal)
• Confidence in professional and sometimes challenging conversations
• Experience working to KPIs or performance targets
• Experience in administration and compliance within a regulated environment
• High digital literacy, attention to detail and ability to manage competing priorities independently
• Genuine interest in helping people achieve meaningful change

Candidates with Employment Services experience (WFA, DES, IEA, ParentsNext, Transition to Work, Jobactive) are highly valued; strong transferable skills from recruitment, community services, sales or other people-centred roles are also welcome.

What we offer

• 14 weeks paid parental leave after 6 months
• $500 My Benefits voucher referral bonus
• 3 paid Christmas close-down days
• Extra annual leave that can be bought or cashed out, plus 17.5% leave loading
• Pro-rata long service leave after 7 years
• Salary packaging available (non-PBI)
• Professional development and study support
• Discounts on travel, retail, entertainment and health insurance
• Employee Assistance Program (including Nurse on Call)