Employee Relations Specialist

About the role

Scope, an NDIS provider supporting people with physical, intellectual and multiple disabilities, is looking for an Employee Relations Specialist in Hawthorn East, Victoria. You will report directly to the People & Performance Lead and manage complex, high-risk people matters end to end, in line with organisational policies, procedures and industrial instruments. The role sits in a team of six and focuses on risk mitigation, sound decision-making and a fair, consistent and just culture.

Key responsibilities

• Triage complex and sensitive people matters with the People Advisory team, then receive case handovers once matters meet defined thresholds
• Manage highly complex performance, conduct, grievance, inherent requirement and show cause matters end to end, in compliance with policy and industrial instruments
• Support managers through performance and disciplinary meetings, including preparation, briefing and debriefing
• Maintain ER case files and case management documentation, including case reports, to audit standards
• Liaise with unions and other employee representatives throughout processes
• Conduct case reviews and audits, and identify issues for systemic improvement
• Work with the Scope Investigation Team to set investigation scope, strategy and prioritisation

Required profile

• A tertiary qualification in HR or a related field preferred, plus extensive experience in an HR generalist role focused on employee relations
• Significant experience developing, implementing and facilitating employee relations processes in a high-volume environment
• Experience in a unionised environment and with multiple industrial instruments
• Ability to advise and coach leaders on performance management using relevant tools and frameworks
• Ability to influence, negotiate and build trusted relationships in a diverse, geographically dispersed organisation

Required skills

• Knowledge of governance, regulatory and legislative requirements, including the Fair Work Act, Modern Awards, enterprise agreements and equal opportunity
• Strong critical thinking and problem-solving skills
• NDIS Worker Screening Check clearance and a Working with Children Check (offer conditional); an international police check is required if you have lived or worked continuously for 12 months or more in another country in the last 10 years

What we offer

• Flexible working arrangements, with a minimum of three days per week at a Scope location
• Salary packaging benefits of up to $15,900 per year
• Free onsite parking
• Access to a benefits platform with cashback, vouchers and discounts at over 500 retailers
• Meaningful work and opportunities to influence organisation-wide transformation initiatives