Early Collections Representative
toyotaau · TFA - Scoresby
Job description
About the role
An exciting 6‑month contract opportunity supporting the Customer Resolutions team at Toyota Finance. You will work from the Caribbean Park office in Scoresby, providing first‑point assistance to customers across a range of finance products.
Key responsibilities
- Handle general account enquiries, refinancing, insurance and roadside assistance sales via phone and email.
- Provide first‑call resolution and ensure high‑quality customer service.
- Enter promise‑to‑pay and payment arrangements accurately, negotiating where needed.
- Identify improvement opportunities and take ownership of results.
Required profile
- Previous call‑based customer service experience (mandatory).
- Experience dealing with vulnerable customers (highly desirable).
- Strong written and verbal communication skills.
- Ability to work under pressure in a fast‑paced environment and across multiple technology platforms.
- Excellent active listening, problem‑solving and rapport‑building abilities.
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Published 55 minutes ago
Expires 1 month from now
3 views · 0 interested
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toyotaau
TFA - Scoresby