Duty Manager - Luxury Hotel

About the role

The EVE Hotel, operated by TFE Hotels and located near Surry Hills in Sydney, is looking for a Duty Manager. The role oversees the daily operation of the hotel and embodies its luxury and refinement, acting as the face of the property and a curator of guest experiences.

Key responsibilities

• Oversee the daily operations of the Front Office and manage the Rooms Division team, stepping into leadership when the Executive Assistant Manager is absent.
• Anticipate guest needs and deliver requests efficiently, crafting a bespoke guest experience.
• Record and address guest feedback promptly, using effective service recovery processes.
• Work with Reservations and Guest Experience to follow hotel-specific Standard Operating Procedures (SOPs).
• Partner with Housekeeping, Maintenance and Food & Beverage teams to meet brand standards.
• Ensure accounting and financial processes are carried out accurately in line with SOPs.

Required profile

• Proven experience in a luxury hotel, with at least 3 years in the Front Office or Rooms Division.
• Attention to detail and a strong commitment to guest satisfaction.
• Professional demeanour, able to engage guests and colleagues with elegance.
• Flexibility, as shifts vary over a 7-day rotating roster.

Required skills

• Strong Opera PMS experience.