DTS Site Technician

About the role

MinRes, a diversified resources company with operations in lithium, iron ore, energy and mining services across Western Australia, is hiring a DTS Site Technician. You will work closely with IT Operations and the Infrastructure team to deliver high-quality technical support, help roll out IT projects and keep a strong focus on customer service and relationship building. It is a hands-on role needing problem-solving skills, strong troubleshooting ability and comfort in fast-paced environments.

Key responsibilities

• Provide onsite technical support to end users across various regional locations
• Troubleshoot Windows desktop environments and Office 365 applications
• Work with networking technologies including switching, routing, firewalls and wireless systems
• Apply knowledge of MS Exchange, Active Directory, Office 365 and Azure
• Support virtualisation systems such as Hyper-V and VMware
• Manage incidents, requests and problems in ServiceNow
• Assist with the implementation and rollout of IT projects onsite
• Deliver professional, timely customer service and build strong relationships with end users
• Work with the IT support team to resolve issues or deploy equipment remotely

Required profile

• Relevant tertiary technology qualification or industry certifications highly regarded
• Experience handling issues, requests and problem management, preferably in ServiceNow
• Strong customer service, time management and organisational skills

Required skills

• Windows desktop environment and Office 365
• Networking: switching, routing, firewalls and wireless
• MS Exchange, Active Directory, Azure
• Virtualisation: Hyper-V or VMware