Dispatch Controller

About the role

The Dispatch Controller ensures smooth daily operations at Kinetic depots, coordinating bus and driver movements to deliver reliable, customer‑focused bus services. You will manage schedules, respond to real‑time changes, and support drivers and depot teams to maintain high service standards.

Key responsibilities

• Coordinate bus and driver movements to meet service and network performance targets.
• Ensure all scheduled work is covered and handle last‑minute changes.
• Monitor depot run‑outs and report to guarantee timely departures.
• Manage driver schedules, leave requests, and compliance with fatigue guidelines.
• Support operational continuity by responding to incidents and service disruptions.
• Act as the first point of contact for drivers, providing guidance and operational support.
• Ensure accurate payroll processing for drivers, including overtime and variations.
• Assist with driver training and route familiarisation.

Required profile

• Experience coordinating large teams in a fast‑paced environment.
• Strong organisational and problem‑solving abilities with keen attention to detail.
• Ability to work independently and collaboratively.
• Excellent communication skills, both in person and via radio/phone.
• Understanding of safety and compliance requirements in a regulated transport setting.
• Medium Rigid driver’s licence (or willingness to obtain).

Required skills

• Proficiency in Microsoft Office.

What we offer

• Opportunity to join a growing organisation committed to community enhancement.
• Fast‑paced, collaborative environment with varied daily tasks.
• Potential for career growth and development within the transport industry.