Disability Support Worker (SIL Homes)

About the role

AllCare Disabilities is a registered disability service provider offering residential, community and day-program support, including Supported Independent Living (SIL). It is looking for a hands-on Service Leader (internal title) to oversee the day-to-day operations of its SIL homes and a small in-home care team. The role reports to the Operations Manager and works closely with Support Coordinators, families, guardians, SDA providers and allied health professionals. Clinical experience (EN or RN) is highly regarded.

Key responsibilities

• Oversee daily operations of the SIL homes and the in-home support team, including 24/7 roster coverage, shift handovers and staffing ratios
• Develop and maintain care rosters, support plans, risk assessments, emergency and evacuation plans, and mealtime and medication plans where required
• Monitor participant wellbeing, engagement and progress toward goals, and manage onboarding and service suitability
• Oversee medication management and health monitoring, and escalate concerns to GPs, allied health and families
• Implement behaviour support plans and ensure regulated restrictive practices are authorised and reported as required
• Manage incidents within NDIS Commission timeframes and coordinate vacancy management and new resident transitions
• Liaise with SDA and property providers on maintenance and home safety, and conduct regular house visits and quality audits against NDIS Practice Standards
• Take part in the after-hours on-call and escalation roster
• Design and deliver structured, engaging activities and build strong relationships with participants, families and stakeholders
• Lead, coach and support a team of Support Workers, including recruitment, onboarding and development
• Maintain accurate documentation and reporting and address operational risks proactively

Required profile

• Relevant qualification in Disability, Community Services, Community Welfare or similar
• Experience supervising staff and coordinating service delivery or site operations
• Experience in SIL, supported accommodation or 24/7 residential disability settings
• Full Australian driver's licence and a reliable vehicle
• Current First Aid and CPR certification
• NDIS Worker Screening Check, National Police Check and Working with Children Check

Required skills

• Strong knowledge of the NDIS Practice Standards and compliance requirements
• Understanding of reportable incident and restrictive practice requirements
• Understanding of positive behaviour support and complex support needs
• Medication administration competency (or willingness to obtain it)
• Preferred: experience with rostering or workforce coordination

What we offer

• Full-time position, Monday to Friday, with an after-hours on-call roster
• Career progression, ongoing training and recognition and growth
• Wellbeing support through an EAP
• Flexible work options and supportive leadership