Digital Experience Manager

About the role

Ramsay Health Care is looking for a Digital Experience Manager to transform how its Communications team works, using digital platforms, data, AI and technology to improve efficiency, consistency and effectiveness. The role shapes the systems, tools and ways of working behind the communications function, working closely with Communications, Digital & Technology, Marketing and other stakeholders.

Key responsibilities

• Establish and continuously improve the Enterprise Messaging Library and Communications Planning Calendar so they are user-friendly, accessible and fit for purpose.
• Optimise platforms, workflows and tools so the Communications team works more consistently, efficiently and effectively.
• Identify practical uses of approved AI-enabled tools, automation and emerging technologies to improve quality, reduce duplication and free up time for higher-value work.
• Develop dashboards, reporting tools and performance measures on audience engagement and outcomes.
• Create practical guidance, training and standards to encourage adoption of new systems and ways of working.
• Partner with Digital & Technology and other functions to turn communications needs into scalable digital solutions.
• Use user feedback, analytics and platform insights to improve usability, accessibility and impact.

Required profile

• Relevant qualifications and/or substantial experience in digital experience, communications, transformation, analytics, product ownership, change management or a related discipline.
• Demonstrated experience delivering and optimising digital platforms, workflow systems, content management solutions or reporting tools in a corporate or enterprise environment.
• Proven project and change management skills, able to engage stakeholders and drive adoption.
• Analytical ability to interpret platform performance data and turn it into actionable recommendations.

Required skills

• Strong systems thinking and problem-solving, connecting people, processes, data and technology.
• Curious, innovative mindset with interest in AI, automation and emerging technologies.
• Excellent communication and collaboration skills, able to influence stakeholders at all levels.

Candidates must provide a National Police Check within the last 12 months; a Working-With-Children Check and proof of immunisation against infectious diseases may also be required. Applications are submitted online and close on 20 November 2026.