Desktop Support Officer

About the role

Centorrino Technologies is looking for a Desktop Support Officer to join its team in Sydney and deliver high-quality, onsite technical support to customers. The role is full-time and requires being onsite. You will support customers with a friendly, knowledgeable and positive attitude, working with a wide range of technology including Mac and PC devices, tablets, server systems, network infrastructure and voice platforms, while the bulk of server and network elements are managed by specialist teams.

Key responsibilities

• Ensure the smooth day-to-day operation of customers' operations.
• Build friendly relationships with end users.
• Collaborate with colleagues to identify processes that need improvement or can be made more efficient.
• Seek customer feedback on your performance and take steps to continuously improve results.
• Identify problems or requests without an existing process and help develop and implement solutions.
• Keep documentation and procedures up to date.
• Take ownership of day-to-day technology issues and deal with external third-party organisations.
• Work with colleagues in other teams to ensure a successful outcome for each customer.

Required profile

• A passion for customer service and the ability to help people fix technical issues on their own devices.
• A keen interest in technology and willingness to learn new solutions and concepts.
• Effective communication skills, staying calm and clear when troubleshooting.
• A positive, can-do attitude with a proven track record of resolving technical issues.
• Excellent verbal and written communication with a wide range of stakeholders.
• Flexibility to stay later or adjust schedules for unusual situations.

What we offer

• Extensive training and development opportunities.
• Discounts and benefits.
• A choice of IT equipment and access to cost-price technology for personal use.
• Team events celebrating achievements.

Note: a valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.