Desktop Support Officer – Education

About the role

Centorrino Technologies is seeking a Desktop Support Officer to ensure smooth day‑to‑day operations of customer environments and deliver high‑quality onsite technical support across multiple locations.

Key responsibilities

• Coordinate and deliver onsite technical support, resolving hardware and software issues on Macs, PCs, tablets and voice platforms.
• Supervise and mentor a team of Desktop Support Officers, providing training and fostering a collaborative environment.
• Maintain accurate incident records, produce performance reports and gather customer feedback for service improvement.
• Ensure compliance with company policies, procedures and security protocols.

Required profile

• Passion for exceptional customer service and a strong interest in technology.
• Excellent verbal and written communication skills with the ability to explain technical issues clearly.
• Positive, proactive attitude and flexibility to adjust schedules or work additional hours when needed.

Required skills

• Hardware and software troubleshooting across multiple device types.
• Ability to liaise with external vendors and third‑party organisations.

What we offer

• Extensive training and development opportunities.
• Discounts, benefits and choice of IT equipment for personal use.
• Fun team events and an inclusive, diverse workplace culture.