Desktop Support (Level 1 & 2) - Healthcare Client

About the role

An established healthcare organisation, represented by Robert Half, is looking for a hands-on Desktop Support professional to support users across multiple sites. The role provides Level 1 and 2 onsite and remote desktop support, resolving technical issues and maintaining IT systems.

Key responsibilities

• Troubleshoot hardware, software and connectivity issues
• Manage incidents and tickets via ServiceNow
• Deploy and configure devices and applications
• Support Microsoft 365 and user accounts
• Assist with upgrades and system rollouts

Required profile

• Level 1 and 2 desktop support experience
• Proactive problem solver who delivers good customer service
• Confident troubleshooting technical issues, managing competing priorities and working independently or in a team
• Valid driver's licence and unrestricted Australian working rights

Required skills

• Windows 10/11 and Microsoft 365
• Active Directory / Entra ID
• ServiceNow or similar ITSM tools
• Hardware and network troubleshooting
• Intune / SCCM highly regarded

What we offer

• A supportive and collaborative IT team
• Hands-on exposure to diverse technologies
• A multi-site healthcare environment
• Opportunity to build your technical expertise

Applications are made through Robert Half with an up-to-date CV in Microsoft Word format. Reference number: 06810-0013539181 - LR. The advertised salary is 80,000 AUD per year.