Desktop Support Engineer (Casual) – Brisbane

About the role

We are looking for a Desktop Support Engineer (L1) to provide on‑site technical assistance for multiple sites in Brisbane. This casual contractor role primarily supports the GEHC office in Fortitude Valley and may also handle dispatch tickets for other clients as needed.

Key responsibilities

• Deliver day‑to‑day desktop support, answering inbound calls and resolving hardware, software, and application issues.
• Perform break/fix activities, fault diagnosis, and resolution across Windows and MacOS platforms.
• Document all resolutions in the ticketing system and collaborate with the Service Desk and IT Support Centre.
• Travel within the city to support various locations and be available for after‑hours assistance when required.

Required profile

• Strong experience with desktops, laptops, printers, peripherals and workstation builds (MS SCCM, MS MDM).
• Proficiency in Windows 7/8/10/11; MacOS knowledge is a plus.
• Hands‑on experience with Active Directory (2003/2008/2012 R2), Office 365, Exchange, DNS, DHCP and Group Policy.
• Basic troubleshooting of iOS, Android and other smart devices.
• Asset and inventory management experience and excellent communication skills.

Required skills

• Windows 7
• Windows 8
• Windows 10
• Windows 11
• MacOS
• Desktops and laptops
• Printers and peripherals
• MS SCCM
• MS MDM
• Active Directory
• Office 365
• Exchange
• DNS
• DHCP
• Group Policy
• iOS
• Android
• Smart devices
• Asset and inventory management
• Multi‑functional printer troubleshooting