Desktop Engineer

About the role

Capgemini is seeking a Desktop Engineer to deliver on‑site and remote support for end‑user devices. You will resolve incidents and service requests, ensuring high customer satisfaction while working with Windows desktops, laptops and tablets in a corporate environment.

Key responsibilities

• Provide technical support for end‑user devices and deliver a customer‑oriented service experience.
• Manage the technical hub for walk‑up requests.
• Troubleshoot Windows 10 and 11 desktops, laptops and tablets.
• Work with Azure Active Directory and common enterprise applications such as Microsoft Office 365 and Adobe.
• Diagnose and resolve issues with peripherals including printers, POS terminals and barcode scanners.
• Maintain composure and professionalism when handling multiple demands.

Required profile

• Minimum 2 years of experience troubleshooting end‑user issues in a corporate setting.
• Excellent verbal and written communication skills.
• Relevant technical qualifications such as ITIL v3, MCITP or MCTS are highly regarded.

Required skills

• Windows 10 and Windows 11
• Azure Active Directory
• Microsoft Office 365
• Adobe applications
• ITIL v3
• MCITP / MCTS certifications

What we offer

• Diverse, inclusive work environment with hybrid working flexibility.
• Access to extensive learning resources, including 250,000 courses and external certifications.
• Comprehensive total‑reward package with core and flexible benefits.
• Opportunities to work on large‑scale digital transformation projects.