Department Manager – Retail Leadership Role

About the role

As a Department Manager you will lead a retail team, fostering an inclusive culture and driving sales performance. You will be responsible for operational excellence, visual standards and delivering an outstanding customer experience.

Key responsibilities

• Lead the team to achieve high customer satisfaction and meet visual and operational standards.
• Analyse sales data, identify commercial opportunities and set goals to optimise results and stock levels.
• Manage scheduling, opening and closing routines, and ensure smooth store operations.
• Recruit, onboard and develop team members while promoting a collaborative culture.
• Stay informed on fashion trends, customer preferences and competitor activity.

Required profile

• Proven experience in retail management and operations.
• Strong leadership with a passion for coaching and developing teams.
• Analytical mindset with ability to plan, analyse sales and work with numbers.
• Excellent communication, creativity and solution‑focused attitude.

What we offer

• 25% discount on H&M Group brands worldwide.
• Opportunities for internal progression across a global business.
• Up to 26 weeks of company‑paid parental leave for eligible employees.
• Access to online learning platform, wellbeing support and exclusive discounts.