Delegated Underwriting Authority Client Executive

About the role

AIG Australia is looking for a Delegated Underwriting Authority (DUA) Client Executive to support the Delegated Underwriting Authority Lead, Pacific. You will strengthen the governance, oversight and performance management of delegated underwriting and managing general agency (MGA) arrangements across Australia and New Zealand, ensuring partners are onboarded, monitored and managed in line with AIG's underwriting standards, risk appetite, conduct expectations and local regulatory obligations, including APRA CPS 230 requirements.

Key responsibilities

• Support the DUA Lead in implementing and maintaining a robust governance framework for delegated underwriting and MGA arrangements across the Pacific region.
• Coordinate due diligence, approval, renewal and exit activities for DUA and MGA partners, keeping documentation, approvals and accountabilities complete and well controlled.
• Monitor DUA and MGA performance against underwriting authority, risk appetite, product parameters, service standards, conduct expectations, claims performance and financial outcomes.
• Support CPS 230-aligned oversight of material DUA and MGA service providers, including operational resilience, materiality assessment, service performance, issue escalation and exit planning.
• Maintain governance records, management information, committee papers and reporting so risks and control gaps can be escalated quickly.
• Partner with underwriting teams so delegated authority, binders, bordereaux and agreed service arrangements are understood and monitored.
• Identify and support remediation of governance, control, data quality, reporting, compliance or performance issues, and contribute to continuous improvement of DUA and MGA processes.

Required profile

• Experience in delegated underwriting, MGA, binder, coverholder, underwriting governance, insurance operations, risk, compliance or related insurance disciplines.
• Sound understanding of underwriting controls, delegated authority management, due diligence, ongoing monitoring, issue escalation and partner performance oversight.
• Working knowledge of governance and regulatory expectations for outsourced, delegated or third-party insurance arrangements, including APRA CPS 230.
• Valid rights to work in Australia; employer sponsorship is not available.
• Primarily in-office work, as AIG values in-person collaboration.

Required skills

• Strong analytical ability to review bordereaux, performance metrics, control evidence, issues and trends.
• Clear written and verbal communication, including preparing management information and committee papers for senior audiences.
• Stakeholder management across underwriting, distribution, operations, claims, legal, compliance, risk, finance and regional or global teams.
• Organised and able to manage competing priorities and time-sensitive requests.