Customer Support Trainee (Cadet)

About the role

Join Tesla’s Customer Support Team in Sydney as a Cadet Support Specialist. This 12‑month fixed‑term position offers an entry‑level opportunity to work on the front line of customer service, representing Tesla’s mission to accelerate the world’s transition to sustainable energy.

Key responsibilities

• Serve as the first point of contact for Tesla owners via phone, web and chat, delivering prompt and courteous assistance.
• Diagnose and troubleshoot customer issues remotely, performing vehicle diagnostics and coordinating with internal teams to resolve problems.
• Guide owners on self‑service tools, including the Tesla website and scheduling platforms.
• Record all interactions accurately in the CRM/Vehicle Support System for tracking and follow‑up.
• Collaborate with Sales, Service and Delivery departments to gain cross‑functional exposure.

Required profile

• Completed high school or university studies and available to work full‑time.
• Strong attention to detail and excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast‑paced, high‑pressure environment.
• Team‑oriented mindset with a passion for technology and Tesla’s sustainability mission.

Required skills

• Proficiency in using CRM or ticketing systems for case management.

What we offer

• 12‑month fixed‑term contract with exposure to multiple business areas.
• Hands‑on experience with cutting‑edge electric vehicle technology.
• Professional development and mentorship within a fast‑growing global brand.