Customer Success Engineer ANZ
Aikido Security · Sydney
Job description
About the role
Aikido Security, a developer-first security platform founded in 2022, is hiring its first Customer Success Engineer in Australia. Based in Sydney or Melbourne, the role bridges customers and the platform, driving adoption, ensuring value realization and protecting against churn.
Key responsibilities
- Engage with accounts at risk to prevent churn
- Drive product adoption and maximize customer value
- Escalate complex issues and debug and resolve workflow issues
- Drive onboarding and deployment for new clients
- Deliver training sessions to customer teams
- Share customer insights with the product team
- Take part in a rotating weekend support schedule
Required profile
- Senior profile with prior experience in customer success, technical account management or a similar role
- Experience in AppSec is a must
- Tech-savvy, able to debug and investigate technical workflows
- Strong communication, proactive and comfortable working independently with multiple priorities
What we offer
- Short decision lines and big ownership
- Top-tier tech pay and equity
- Flexibility in working hours
- An open, informal atmosphere
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Published 2 hours ago
Expires 1 month from now
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Aikido Security
Sydney
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