Customer Success Associate

About the role

Join Australia’s leading data‑centre operator as a Customer Success Associate. You will work closely with Customer Success Managers to ensure seamless delivery of services, accurate reporting and strong relationships with our clients.

Key responsibilities

• Respond to client queries and service requests promptly, supporting day‑to‑day operational needs.
• Prepare, coordinate and review customer reports, documentation and communications for accuracy and consistency.
• Support contract delivery against KPIs, including monthly reporting, business reviews, audits and compliance activities.
• Coordinate customer meetings, agendas, follow‑up actions and general account administration.
• Liaise with internal teams and service providers to facilitate customer works, requests and managed‑service activities.
• Facilitate change requests and maintain documentation in collaboration with operational teams.
• Maintain accurate records, files and reporting data while identifying opportunities for process improvement.

Required profile

• Detail‑focused and hands‑on attitude.
• Ability to work in a fast‑paced, technical environment.
• Strong stakeholder engagement and communication skills.
• Commitment to delivering high‑quality customer support.

Required skills

What we offer

• Tailored CDC Academy training and hands‑on development.
• Collaborative team environment within a rapidly growing data‑centre industry.
• Opportunity to build expertise in data‑centre operations and customer success.