Customer Solutions Advisor – Full time

About the role

As a Customer Solutions Advisor you will be the front‑line champion for Vodafone customers in Hornsby, helping them discover the right technology and services for their daily lives. You will work in a vibrant retail environment, providing advice, troubleshooting support and a friendly experience.

Key responsibilities

• Engage with customers to understand their needs and recommend suitable Vodafone products and plans.
• Assist customers in using the Vodafone app and resolve basic technical queries.
• Stay up‑to‑date with the latest devices, accessories and promotional events.
• Maintain a high level of product knowledge through ongoing training.
• Work flexible shifts across a 7‑day schedule, covering at least 38 hours per week.

Required profile

• Enthusiastic communicator with a genuine interest in helping people.
• Adaptable and eager to learn about new gadgets and telecom trends.
• Positive attitude and ability to work well within a team.
• Availability to work a minimum of five shifts per week.

Required skills

What we offer

• Flexible retail schedule with the possibility of extra shifts.
• Unlimited Vodafone SIM plan for personal use.
• Comprehensive wellbeing benefits, including volunteer, parental and gender‑affirmation leave.
• In‑depth training on technology, leadership and coaching.
• Career progression opportunities through Vodafone’s Future You programs.