Customer Solution Center Graduate

About the role

The Customer Solution Center Graduate program is a hybrid position based in Sydney, requiring two days per week in an HPE office. Graduates will join a team that provides remote service, pre‑sales, post‑sales and service delivery for HPE customers.

Key responsibilities

• Resolve technical hardware and software issues received via phone, email or automated monitoring alerts.
• Document case summaries, resolutions and knowledge articles in the Knowledge Management System.
• Perform diagnostics on IT infrastructure including routers, switches, firewalls, HP‑UX, Suse Linux, VMware, Windows Servers and storage systems.
• Escalate complex incidents and manage SLA compliance while maintaining high customer satisfaction.

Required profile

• Bachelor's degree preferred or diploma holder, graduating in 2025/2026.
• Strong verbal and written communication skills with a passion for the IT industry.
• Ability to work independently in a fast‑paced, high‑pressure environment.

Required skills

• Networking hardware: routers, switches, firewalls.
• Operating systems: HP‑UX, Suse Linux, Microsoft Windows Server.
• Virtualisation: VMware.
• Storage technologies.
• Case management tools and ITIL best practices.

What we offer

• Comprehensive health and wellbeing benefits.
• Personal and professional development programs.
• Inclusive culture that supports flexible work arrangements.