Customer Service Representative

About the role

Join the OTR Group team at Reddy Express in Redlynch as a Customer Service Representative. You will be the front‑line ambassador, delivering friendly, efficient service while keeping the store clean, well‑stocked, and inviting for every guest.

Key responsibilities

• Provide outstanding customer service and resolve enquiries promptly.
• Maintain store cleanliness, organise merchandise, and ensure shelves are fully stocked.
• Promote store specials and product ranges to maximise sales.
• Handle moderate to heavy lifting, reaching, and standing for long periods.
• Multi‑task effectively in a fast‑paced environment and manage time efficiently.

Required profile

• Strong focus on delivering excellent customer experiences.
• Comfortable working both independently and as part of a team.
• Flexible availability, including weekends and early/late shifts (core hours: Sat 4:45‑12:45 pm, Sun 5:45‑1:45 pm).
• Willingness to learn about a wide range of products and promotions.

Required skills

What we offer

• Opportunity to work with a leading retail group in Australia.
• Dynamic, supportive team environment.
• Potential for career progression within OTR Group.