Customer Service Representative – Healthcare Support

About the role

Join Stryker as a Customer Service Representative and become the trusted point of contact for hospitals, healthcare administrators, and internal teams. You will work in a fast‑paced environment, investigating issues, collaborating across departments, and driving process improvements that enhance patient care.

Key responsibilities

• Serve as a liaison between hospitals, internal sales representatives, marketing, and other stakeholders.
• Manage inquiries and resolve issues with professionalism and care.
• Investigate complex cases and identify opportunities for process improvement.
• Maintain accurate records and ensure compliance with internal systems.
• Collaborate across teams to deliver exceptional customer experiences.

Required profile

• Teamwork – build strong relationships and communicate effectively.
• Attention to detail – ensure accuracy and compliance.
• Adaptability – thrive in fast‑paced, high‑pressure environments.
• Problem‑solving – investigate issues and find solutions quickly.
• Integrity – do the right thing even when no one’s watching.
• Passion for healthcare – driven to make a difference every day.
• Full Australian working rights.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and stay calm under pressure.
• Experience in customer service or stakeholder management preferred.

Required skills

What we offer

• Career development through continuous training and progression opportunities.
• Financial wellbeing benefits including healthcare, insurance, and financial programs.
• Paid parental leave to support growing families.
• Volunteer days – paid time off to give back.
• Award‑winning culture with a high‑performing, supportive team.
• Flexible working arrangements and access to onsite gyms in most offices.
• Employee discounts, health care, insurance, and wellbeing programs.