Customer Service Representative – Casual

About the role

We are looking for a casual Customer Service Representative to be the first point of contact for THE ICONIC’s shoppers. You will deliver fast, friendly assistance across phone, email and messaging, helping customers enjoy a seamless online shopping experience.

Key responsibilities

• Respond to customer inquiries, complaints and order‑related questions via phone, email and chat in a timely and professional manner.
• Provide product information and guide customers through the purchase journey.
• Follow up on open cases to ensure issues are resolved and satisfaction is achieved.
• Maintain up‑to‑date knowledge of THE ICONIC’s end‑to‑end customer experience and internal processes.
• Meet or exceed performance metrics while adhering to company service standards.

Required profile

• Strong verbal and written communication skills.
• Customer‑centric attitude with empathy and a positive outlook.
• Effective problem‑solving abilities and ability to handle complaints.
• Good time‑management skills and ability to multitask in a fast‑paced environment.

Required skills

• Experience using Zendesk or similar ticketing systems.
• Basic computer proficiency and ability to navigate web‑based platforms.