Customer Service & Operations Coordinator

About the role

We are seeking a permanent Customer Service & Operations Coordinator to join our fast‑growing team in Parramatta. You will act as the primary point of contact for customers, handling enquiries, order processing and after‑sales support while collaborating with internal departments and external suppliers.

Key responsibilities

• Provide exceptional customer service in a high‑tempo environment.
• Accurately process enquiries, quotes and orders, keeping customers informed of progress.
• Filter inbound calls and emails, routing them to the appropriate team members.
• Prepare quotations using company templates.
• Book cost‑effective local, regional and interstate deliveries with approved transport providers.
• Coordinate dispatch and work closely with inventory, warehousing and accounts to meet service standards.
• Resolve routine customer issues professionally and courteously.
• Capture and maintain customer data in multiple databases.

Required profile

• Minimum 2 years experience in a similar customer service or operations role.
• High degree of accuracy and strong attention to detail.
• Excellent written and verbal communication skills.
• Warm interpersonal style with a solutions‑focused approach.
• Ability to quickly learn product knowledge and adapt in a fast‑moving team.

Required skills

• MYOB (experience preferred)

What we offer

• Competitive base salary $70‑85k AUD per year plus annual bonus and salary review.
• Permanent full‑time position with Monday‑Friday schedule.
• Hybrid work mode – office based in Parramatta with work‑from‑home flexibility.
• Full training and immediate start.
• Opportunity to grow within a rapidly expanding, market‑leading company.