Customer Service Officer

About the role

We are looking for a friendly and enthusiastic Customer Service Officer to be the face of the Gympie Aquatic Recreation Centre. You will welcome members and visitors, provide accurate information, and help prospective members join on ongoing memberships.

Key responsibilities

• Deliver exceptional in‑person and telephone service to existing and prospective members.
• Answer enquiries, provide accurate information and conduct tours of the centre to convert visitors into members.
• Process memberships, perform data entry and handle cash transactions using POS systems in line with company policies.
• Maintain up‑to‑date knowledge of all centre services, activities and programmes.
• Uphold Belgravia Leisure’s C.L.E.A.R values and cash‑handling standards.

Required profile

• Strong communication skills with the ability to build rapport with a diverse range of people.
• Team‑oriented mindset and experience meeting collective and individual targets.
• Availability to work weekends.
• Demonstrates integrity, excellence, courage, openness, respect, leadership and accountability.

Required skills

• Cash handling and use of Point‑of‑Sale (POS) systems.

What we offer

• Free facility access.
• Ongoing mentoring and professional development opportunities.
• Potential for future growth within Belgravia Leisure.