Customer Service Officer – Government Assignment

About the role

This 3‑month government assignment is based in Camberwell and offers an immediate start for an experienced Customer Service Officer. You will be the first point of contact for community enquiries across phone, email and face‑to‑face channels, delivering high‑quality service in a fast‑paced environment.

Key responsibilities

• Manage a high volume of customer enquiries and provide accurate information.
• Resolve issues, process requests and maintain detailed records.
• Handle complaints with professionalism, empathy and adherence to service standards.
• Utilise CRM systems to log interactions and track outcomes.
• Meet performance targets and key performance indicators (KPIs).

Required profile

• Proven experience in a contact centre or high‑volume customer service setting.
• Strong communication, problem‑solving and attention‑to‑detail abilities.
• Ability to work effectively in a government or similarly regulated environment.

Required skills

• Experience with CRM platforms, preferably Oracle or Salesforce.

What we offer

• Attractive hourly rate of $40‑$45 plus superannuation.
• Full‑time hours within a supportive team.
• Opportunity to gain valuable public‑sector experience.