Customer Service Officer - Airnorth

About the role

Airnorth is hiring a Customer Service Officer in Darwin, Northern Territory. The officer provides a level of internal and external service that exceeds customer expectations, applying company policies, procedures, rules and regulations safely and efficiently. The position follows a 7-day rotating roster.

Key responsibilities

• Check in customers and their luggage using the Amadeus Altea system, and assist customers with self-service kiosks and automatic bag drop
• Complete paperwork for flight dispatch, including passenger manifests and KPI reports, and escort passengers to the aircraft while following security and safety regulations
• Assist special request passengers such as wheelchair users and unaccompanied minors, and process mishandled, lost or damaged baggage and lost property
• Manage excess baggage charges and the Sales and Revenue Report (SAR), recording discrepancies and reporting them to the supervisor
• Advise passengers on delays and disruptions under the guidance of the Team Leader, organise light refreshments and issue disruption letters
• Provide check-in support to Airnorth outports and prepare, load and unload catering
• Identify and report hazards and health and safety issues to management

Required profile

• Legal right to live and work in Australia without restrictions
• Ability to work a 7-day rotating roster
• Willingness to work temporarily at other Airnorth locations, sometimes with short notice

What we offer

• Discounts on domestic and international travel
• Health insurance
• Gym memberships
• Employee assistance program