Customer Service Coordinator - UniLodge ACT

About the role

UniLodge, a student accommodation provider with nearly 130 properties and hotels across mainland Australia and New Zealand, is looking for a casual Customer Service Coordinator for its UniLodge ACT properties. The role sits in the front office and involves helping students and visitors feel welcome and supported.

Key responsibilities

• Run the day-to-day front desk reception and create a friendly, welcoming environment for residents.
• Assist prospective residents and visitors efficiently and professionally.
• Help residents with enquiries about their residency, studies, general needs and wellbeing.
• Take ownership of problems and follow them through to completion.
• Maintain liaison with property services and report and escalate concerns about resident safety and wellbeing.
• Handle administrative tasks such as incoming and outgoing mail, filing and correspondence, as assigned by senior management.

Required profile

• Experience in a customer service or front office environment.
• Strong written and verbal communication, good computer skills, organisational skills and a caring attitude.
• Resilient, supportive, hands-on and positive; able to cope with busy periods.
• National Police Check completed within the last 3 months and a Working with Children's Check (ACT).
• Unrestricted work rights in Australia.
• Flexible availability for a rotating roster, including weekends and public holidays.

What we offer

• Ongoing training, professional development, career progression and development reviews.
• Employee assistance program (EAP) services and various leave options, including study leave.
• Opportunities to shape the business through engagement forums and Viva Engage.
• Team events, celebrations and social initiatives.
• Preferred travel rates across Essence Hotels & Apartments.
• Referral recognition of up to $1,000.

Applications are reviewed as they come in; the role may close early. Candidates progress to a group recruitment session with the Operations team, followed by a presentation and short interviews. Roles start in early November 2026.