Customer Service Advisor

About the role

This full‑time, in‑office position involves handling inbound calls from customers about policy updates, quotes, cancellations and general enquiries. You will receive structured paid training, ongoing coaching and regular feedback to develop both service and sales capabilities.

Key responsibilities

• Take inbound calls and follow a clear call structure to explain cover, pricing and next steps.
• Update policy details accurately across multiple systems.
• Identify genuine opportunities for additional cover and guide customers through a quote when appropriate.
• Work towards service and sales targets while adhering to scripts and compliance requirements.
• Maintain professionalism during challenging conversations.

Required profile

• Strong people skills with the ability to connect, earn trust and handle objections.
• Experience in retail, hospitality or other customer‑facing roles is valued.
• Ability to stay calm, steady and bounce back quickly in tough conversations.

What we offer

• Clear pay with performance‑based incentives and annual salary reviews.
• 22 days annual leave plus volunteer leave.
• Workplace perks such as food trucks, themed days, team celebrations, free skin checks, flu jabs, wellbeing sessions, discounted gym and Youi insurance.
• Leadership support with clear direction, regular coaching and pathways to new roles.
• Parking options and a supportive, purpose‑driven environment.