Customer Relations Representative

About the role

Join IDEXX as a Customer Relations Representative and be the first point of contact for veterinary customers, supporting them with market‑leading diagnostic solutions. This hybrid role combines phone, email, and digital interactions to deliver exceptional service and make a real impact on animal health.

Key responsibilities

• Manage high‑volume daily calls and emails, providing accurate information and timely resolutions.
• Update and track customer information and requests in the CRM system.
• Build customer loyalty through proactive engagement and education.
• Provide feedback to improve products, services, and processes.

Required profile

• Strong passion for delivering exceptional customer experiences.
• Excellent telephone communication and problem‑solving abilities.
• Self‑motivated, initiative‑driven and able to work effectively in a team.
• High computer literacy and ability to learn diagnostic products quickly.

What we offer

• Hybrid work environment with flexible scheduling.
• Competitive annual bonus and regular compensation reviews.
• Career development opportunities within a global organisation.
• Paid parental leave, wellness programs, and pet‑friendly workplace perks.