Customer Operations Representative (Hybrid)

About the role

Our Customer Operations team is expanding and we are looking for a motivated Customer Operations Representative to join us at our Scoresby office. The role is hybrid, with 2‑3 days a week on‑site, and involves handling loan and insurance enquiries for Toyota Finance customers.

Key responsibilities

• Answer 50‑60 inbound calls and emails per day, providing accurate information on car loans and insurance.
• Meet contact‑centre metrics such as average handling time, quality assurance, roster adherence and post‑call surveys.
• Assist customers in meeting their vehicle finance needs and resolve queries promptly.
• Identify improvement opportunities and contribute suggestions to enhance service quality.
• Participate in regular coaching, team huddles and performance reviews.

Required profile

• Strong verbal and written communication skills.
• Customer‑focused attitude with a commitment to delivering high‑quality service.
• Ability to work within a fast‑paced, metric‑driven environment.
• Willingness to attend scheduled training, coaching sessions and hybrid office days.

Required skills

What we offer

• Competitive salary with a review after six months based on performance.
• Two‑week classroom training followed by a structured mentorship and coaching program.
• Hybrid work model (2‑3 days on‑site per week).
• Clear career pathway within Toyota Finance, including opportunities in insurance and retention.
• Supportive team culture with regular development discussions.