Customer Experience Team Leader

About the role

Domain, part of the global CoStar Group, is looking for a Customer Experience (CX) Team Leader to split time between leading a frontline support team and providing hands‑on assistance to property‑listing customers. This hybrid role blends people‑management with direct technical support.

Key responsibilities

• Lead and develop the CX team through 1‑on‑1s, performance coaching, incentives and engagement activities.
• Provide direct support to real‑estate agents, helping them update listings, troubleshoot platform issues and maximise product value.
• Act as a technical point of contact for internal teams, ensuring smooth cross‑functional collaboration.
• Monitor and drive team KPIs, fostering a collaborative and fun culture.
• Contribute to the evolution of Domain’s property‑tech products as the business scales.

Required profile

• Passionate, resilient problem‑solver with a customer‑first mindset.
• Proven experience balancing leadership duties with hands‑on customer support.
• Strong communication skills and ability to champion agent accounts.
• Interest in real‑estate technology and data‑driven solutions.

Required skills

What we offer

• Hybrid working environment within a collaborative team.
• Wellbeing leave and up to 20 weeks paid parental leave for primary carers.
• Novated leasing through Autopia.
• Leadership development programs, LinkedIn Learning and regular social events.