Customer Engagement Specialist

About the role

The Customer Engagement Specialist connects with a high volume of new and existing ANZ customers to uncover lending opportunities and deliver working‑capital solutions that help small businesses start, run, and grow.

Key responsibilities

• Actively pursue existing small‑business customer leads.
• Provide high‑quality service and solutioning to a broad portfolio of small‑business clients.
• Apply a broad understanding of ANZ product applications.
• Build and maintain a strong internal network.
• Meet and exceed performance targets.
• Conduct outbound, leads‑based calls to existing and new small‑business customers.
• Refer customers to specialist teams when appropriate.

Required profile

• Experience in business development and partnership building.
• Ability to understand customer needs and propose relevant product solutions.
• Strong business analysis skills to translate requirements into actionable solutions.
• Effective planning and prioritisation to manage tasks, dependencies, and strategic priorities.

Required skills

What we offer

• Flexible working arrangements to help balance personal and professional life.
• Access to health and wellbeing services and a range of employee benefits.
• Opportunities for career development within a diverse and inclusive organisation.