Customer Banking Specialist - St Helens (Multi-Channel Branch)

About the role

The Commonwealth Bank is looking for a Customer Banking Specialist to join its St Helens branch. This is a full-time position on a Monday to Friday roster of 38 hours per week, working 8:30 am to 5:00 pm with flexibility around start and finish times depending on business needs. You will join a Multi-Channel Branch: between 8:30 am and 1:00 pm the retail branch serves customers face to face, and after 1 pm it handles enquiries and complaints by telephone and other digital channels.

Key responsibilities

• Assist customers with general banking transactions and answer questions and queries
• Build a personal connection with customers through face-to-face and direct-channel conversations
• Help customers use in-branch technology and digital banking options
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and act on service gaps to improve service
• Receive continuous training and development to support career growth

Required profile

• A passion for delivering outstanding customer service in every interaction
• Ability to have great conversations and confidence to ask challenging questions
• Problem-solving attitude and curiosity in finding the right solutions
• An open approach to learning and a goal-oriented mindset
• Ability to work collaboratively as a team

Applicants may be invited to complete an online assessment and digital interview, recommended within 24 hours of being contacted. People already part of the Commonwealth Bank Group must apply through Sidekick. Aboriginal and/or Torres Strait Islander people are encouraged to apply.